Privacy Policy

AURAcrat ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, contact us by phone, or receive SMS communications from us. Please read this policy carefully.

1. Information We Collect

We may collect the following categories of personal information:

• Contact Information: Name, email address, and phone number provided voluntarily through calls or messages to AURAcrat.
• Communication Data: Records of SMS messages sent or received, call logs, and any information you share during scheduling or inquiry interactions.
• Usage Data: Pages visited, time on site, browser type, and IP address collected automatically through standard web analytics.

2. How We Use Your Information

We use your information to:

• Respond to your inquiries and provide requested services.
• Send SMS messages related to your inquiry, including missed call follow-ups and appointment scheduling support.
• Improve our website, services, and customer communications.
• Comply with legal obligations.

SMS Messaging: By calling AURAcrat at +1 (847) 485-9525, you provide implied consent to receive an automated SMS text if your call goes unanswered. We will follow up by text to acknowledge your missed call, understand your inquiry, and assist you from there. Message frequency varies based on your interaction. Message and data rates may apply. You may opt out at any time by replying STOP to cancel; you will receive one final confirmation message and will not receive further SMS communications. Reply HELP for help or contact us directly at support@auracrat.com or +1 (847) 485-9525. See our Terms of Service for full SMS program details.

3. Sharing of Your Information

We do not sell, rent, or trade your personal information. We may share your information only in the following limited circumstances:

• Service Providers: Trusted third-party vendors who assist with SMS delivery, scheduling tools, CRM, or website hosting — bound by confidentiality obligations.
• Legal Compliance: When required by law, court order, or to protect the rights and safety of AURAcrat or others.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, with prior notice to you where feasible.

No Mobile Information Sharing: No mobile information (including SMS opt-in data and consent) will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors in support programs, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

4. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. SMS opt-out records are retained indefinitely to honor your preference.

5. Your Rights and Choices

• Opt Out of SMS: Reply STOP to cancel at any time. You will receive one final confirmation message and will not receive further SMS communications.
• Access or Correction: Contact us to request access to, correction of, or deletion of your personal information.
• Do Not Sell: We do not sell personal information. No opt-out action is required.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, disclosure, or misuse. No method of transmission over the internet is 100% secure; we cannot guarantee absolute security.

7. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you by updating the "Last Updated" date at the top of this page. Your continued use of our services after changes are posted constitutes your acceptance of the revised policy.

9. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us:

AURAcrat
Chicagoland Area, Illinois
Phone: +1 (847) 485-9525
Email: support@auracrat.com